Eliminate Unnecessary Stress
Mary was a young, single entrepreneur in her late 30s who ran her own bakery. She’d worked tirelessly for 3 years and business was better than ever … She found there weren’t enough hours in the day.
She’d set her alarm, waking up at 4 a.m. every morning and go into work 3 hours before they opened to knead dough, prepare the kitchen, and bake goodies. After a while, she found she spent so much time doing the prep work and looking after the kitchen, she neither had the time nor energy left at the end of the day required to balance the books, organize schedule and payroll, and manage her student employees. She became bogged down with work and as a result her business started to suffer.
What Bernard did when he first met her was ask, “Was it your dream to work at a bakery, or manage one?”
Mary loved baking, which was why she’d gotten into the business in the first place, but one common mistake small business owners often overlook is that a lot more goes into running and managing a business than simply working at one. Her and Bernard worked together to decide a proper course of action that would allow Mary the benefit of finding a solution that would give her the benefit of the extra time she needed to ensure management ran smoothly, without jeopardizing the quality of her baked goods.
In this case, it was the simple suggestion of hiring a few more reliable workers to function as supervisors, and training them properly that gave her the ability to focus on actually running the bakery itself, and allowed her business to continue to flourish without any unnecessary stress.